Supervisor

Key Responsibilities: • Lead, manage, and supervise the entire sales team to ensure alignment with company objectives. • Oversee the setting of individual, team, and branch sales targets, ensuring they align with organizational goals. • Develop and implement sales strategies to drive revenue growth and achieve targets. • Oversee daily shop operations, including inventory management, cash handling, and adherence to safety standards. • Ensure the shop is well-organized, clean, and presents a professional image to customers. • Train team members on product knowledge, customer handling, and effective sales techniques. • Address escalated customer inquiries, complaints, and feedback in a professional and timely manner. • Ensure the team delivers excellent customer service and builds strong customer relationships. Job Requirements: • Candidate must possess at least a SPM/ "O" Level/ STPM/ "A" Level in any field. • Proven experience in supervisory role, preferably in the retail or automotive industry. • Strong leadership, decision-making, and interpersonal skills. • Excellent sales, negotiation, and customer service skills. • Proficient in MS Office applications. • Strong administrative and organizational abilities. • Ability to coach, mentor, and inspire team members to achieve their full potential.