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Customer Service(Mandarin speaker) FC01

RM 4,000 - RM 4,999 / month

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• Understand customer enquiries and respond via applicable channels: email and chat • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel • Manage customer escalations and ensure that these are answered, tracked, and escalated as required • Perform all procedures accurately, including following clients documented call flows, work processes, data entry requirements, and complaint management processes • Ensure all SLAs are met accordingly • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied • Provide a high level of professionalism and competent customer service • Able to communicate effectively with customers in a friendly and polite manner following the clients processes • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language