VIP CS Specialist (English and/or Mandarin)
Salary undisclosed
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Job Responsibilities
- Communicate with VIP customers in all regions and meet their various needs.
- Advise customers on product or service issues – problem-solving.
- Put customer satisfaction at the very top of your priority list.
- Process customer transactions and keep records of activity.
- Handle complaints within an agreed service framework.
- Meet operational SLA
Job Requirements
- Interpersonal and customer service skills.
- Analytical and problem-solving skills.
- Multitasking and organizational skills.
- Ability to answer a high volume of chats
- Ability to share work among a customer service team.
- Attentiveness and patience.
Nice to have:
- Working knowledge of CRM tools, such as Zendesk.
- Familiar with crypto/finance-technology industry
- Experience working with teams across offices and time zones.