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VIP CS Specialist (English and/or Mandarin)

Salary undisclosed

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Job Responsibilities

  • Communicate with VIP customers in all regions and meet their various needs.
  • Advise customers on product or service issues – problem-solving.
  • Put customer satisfaction at the very top of your priority list.
  • Process customer transactions and keep records of activity.
  • Handle complaints within an agreed service framework.
  • Meet operational SLA

Job Requirements

  • Interpersonal and customer service skills.
  • Analytical and problem-solving skills.
  • Multitasking and organizational skills.
  • Ability to answer a high volume of chats
  • Ability to share work among a customer service team.
  • Attentiveness and patience.

Nice to have:

  • Working knowledge of CRM tools, such as Zendesk.
  • Familiar with crypto/finance-technology industry
  • Experience working with teams across offices and time zones.