Procurement Operations Support Specialist (Korean Speaker)
ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping a strong focus on customer centricity. This Organization is striving for excellence, adopting the Best in Class models to deliver value through simplification and standardization of processes, while adhering to Internal controls and compliance requirements.
The Procurement Operations Support Specialist (POS-S) is required to:
- assists the parties involved in the procurement activities - like stakeholders, buyers and vendors - with questions and problems concerning procurement policies, processes, data and
systems.
- expertly recommends the AIR LIQUIDE users on the "best buy" solutions (catalogues, punch outs, contracted vendors) or, on the most appropriate and compliant negotiation path.
- empower the AIR LIQUIDE users for them to navigate the procurement landscape and maximize company efficiency.
How will you CONTRIBUTE and GROW?
1. Respond to inquiries related to S2P (Source To Pay)
Record inquiries received via Google Form, SNOW, EPIC, phone, email or chat
Understand the nature of the inquiry and assess the level of criticality, escalate if necessary
Refer to the related referential documents (i.e.: Policies, Guidelines, SOPs etc...) to respond to the inquiry, re-assign or escalate if necessary
Follow up with the requester until resolution SLA (working hours or working days) related to the nature of the demand
2. Proactively monitor and resolve S2P (Source To Pay) issues
Analyse data from multiple applications (i.e.: PowerBI, RPA Report, EPIC) related to the S2P (Source To Pay) documents (i.e.: PRs, POs etc...) or process flow (Order Acknowledgement, On Time Delivery etc...)
Identify potential issues that require attention while also assessing the criticality
Resolve the issue and/or contact the team in charge to rectify the issue
Communicate with the parties involved (users/vendors/procurement partner)
3. Manage and recommend buying channels
Analyse the assigned Sourcing and Quotation Request (SQR) or Purchase Request (PR) to recommend the best buying channel (PR, catalogues, punchout)
Re-assign the Sourcing and Quotation Request (SQR) or Purchase Request (PR) to the dedicated negotiation team after analysis
Assist Local Sourcing Specialist, Group IT Procurement and Category Manager to create and update catalog item and contract in EPIC
Support the e-RFx lifecycle (from start to end) on behalf of the buyers for large tenders
4. Manage and recommend buying channels
Support procurement partners to create contract and catalog item in COUPA from the template provided
Troubleshoot issues encountered during catalog item creation
5. Training and compliance surveillance
Provides trainings on procurement framework (i.e.: policies, guidelines, SOPs, systems) to improve daily S2P (Source To Pay) operations
Monitor compliance (e.g.: split PRs, PO After the fact etc...) to ensure that company policies and procedures are adhered to at all times
6. Supplier data creation and maintenance
Monitor incoming request from Service Now on data creation and/or data maintenance request
Perform simple risk assessment via KD Prevent
Collect documentation from third party as a supporting document for data creation/maintenance
Review documentation provided by the third party
Perform data entry in the ORACLE based on provided supporting documents
Submit request in ORACLE for approval
Are you a MATCH?
The background should enable him/her to support source to pay (S2P). Background in Mechanical Engineering or Computer Science will be a plus in understanding the technical items and the digitalization initiatives within procurement.
Experience in procurement operations (P2P), as a Buyer and Service Desk
Proficient in English and Korean languages at business level.
Good at data analysis and able to provide recommendations from the data studies.
The successful candidate may also be in charge of the export-import related tasks.
It is key that the successful candidate is keen to adapt to the various digital tools that we will be deployed in Air Liquide Group (PowerBI, EPIC, JavaScript & Automation Anywhere)
Asides from the mentioned technical skills, the successful candidate should have cumulated significant experience in multi-cultural management, providing significant results in his/her organization.
Due to the multiple stakeholders that the successful candidate will deal with, excellent communication skills, self reliant and ability to learn fast will be a key success factor.
About Air Liquide
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.