Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Technical Support Specialist

  • Full Time, onsite
  • RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)
  • Kawasan Sekitar Kuala Lumpur, Malaysia
Salary undisclosed
Checking job availability...
Original
Simplified

Chat Support Technician

Description

ITSS group in corporate technology is responsible for providing end user support to the Company employees. These include system, software, hardware, various other end user solutions. The position of Chat Support Technician will support end-users the Company employees globally.

Responsibilities

Provide IT support for all the Company employees.

Effectively collect information and understand the issues users are experiencing and perform diagnostic procedures to isolate and resolve the issues.

Interact with customers via chat, telephone, e-mail, and Slack to provide technical support.

Utilize all technical resources to solve customer problems.

Escalate or work in second and third Level appropriate support specialists or support groups on unresolved issues.

Maintains call records/logs and resolution detail utilizing case management solution, ServiceNow.

Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions.

Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution.

Skills Required

Bilingual ability: English & Chinese Proficient

Ability to elucidate technical concepts to non-technical users

Ability to support users at various levels of technical competency

Effectively manages difficult or volatile customer situations

Effectively perform problem isolation and resolution of critical systems in order to have the least amount of impact and downtime

Ability to schedule and prioritize

Able to read and understand technical manuals, procedural documentation, and OEM guides

Excellent interpersonal skills, written and verbal communication in English

Technical writing/documentation skills

Ability to assess, analyze and research technical situations and provide viable alternatives

Ability to learn new technologies and procedures quickly

Ability to communicate effectively with wide variety of users and other technical teams

Installation, configuration, and support of PC, Mac, Telephony, Mobile, and Voice & Video software.

Support and troubleshooting of Windows 11, MacOS, iOS, Android, MS Office 365

Ability to learn quickly and work in a fast-paced environment

Ability to follow a strict workflow process for QA and User Acceptance testing

Willingness to WFH and work different shifts as needed

Remark:

  • Working hours: 7:00 AM - 3:30 PM or 6:00 AM - 2:30 PM. Work five days a week. The shift rotates monthly among the following patterns: Sunday to Thursday, Monday to Friday, Tuesday to Saturday.
  • This position is basically for remote work from home. There is no need to go to the office, nor does it involve business trips.

It's a work-from-home position. You only need to go to the office when necessary.