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Jobs or company...

Customer Experience Specialist

Salary undisclosed
Checking job availability...
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We are currently supporting one of our clients, a trusted global independent distributor of electronic components and end-to-end supply chain solutions, hire a Customer Experience Specialist in Penang, Malaysia.

Job Description:

  • Will report to Business Operations Manager for strategic accounts for the global “Program Management”.
  • To provide strategic customer support, be the contact point, metrics management and order management support etc.
  • Manage and maintain the customer's inventory refills and stocks based on approved schedule and agreed-upon ETA targets.
  • Execute daily order process for strategic accounts.
  • Work closely with cross-functional teams, and customers to develop the scope, deliverables.
  • Maintain metrics related to backorders, delivery ETA’s, continuity, and service quality.
  • Provide inventory status and pipeline reports to internal/external customers.
  • Flexible to attend calls with strategic Customers.
  • Multiple-line PO and SO processing.
  • Multiple reports as required on the job.
  • Daily analysis and management of customer's order/inventory systems.
  • Strategize, implement, and maintain program initiatives that adhere to organizational objectives.
  • To ensure “On time, accuracy and completeness” of the tasks.

Requirements:

  • Minimum 3 years of relevant experience in Electronic Component Industry.
  • Proficient in English & Mandarin (written and spoken).
  • Minimum 3 to 5 years of relevant experience in manufacturing set-up for Order Management / Reports.
  • Proficient in MS Excel / Access and able to work with large sets of metrics data.
  • Exceptional skills in time management, facilitation.
  • Exposure to Inventory planning, procurement