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CALL CENTRE REPRESENTATIVE

RM 2,500 - RM 2,999 / month

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Handle a large volume of inbound calls in a timely manner • Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary • Identify customer needs, research issues, resolve complaints, and provide solutions • Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team