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Supervisor - Retail Operations
RM 2,000 - RM 2,499 / month
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Job Responsibilities a) Supervise and lead a team of sales associates. (b) Train new employees and provide ongoing coaching and support to staff. (c) Schedule staff shifts and manage employee performance. (d) Ensure high levels of customer satisfaction through excellent service. (e) Address customer inquiries, complaints, and feedback promptly (f) Implement customer service policies and procedures. (g) Monitor sales performance and set targets for the team. (h) Assist in inventory management, including stock ordering and loss prevention. (i) Analyze sales data to identify trends and opportunities for growth. (j) Oversee daily store operations, including opening and closing procedures. (k) Maintain store appearance and merchandising standards. (l) Ensure compliance with health and safety regulations and company policies. (m) Prepare reports on sales, inventory levels, and staff performance for upper management. (n) Conduct regular audits of cash registers and financial transactions. (o) Foster a positive team environment and encourage professional development. (p) Conduct performance reviews and provide feedback to team members. (q) Work closely with the store manager to implement corporate strategies. (r) Act as a liaison between upper management and staff. (s) Assist in planning and executing promotional events and marketing strategies (t) Be responsible for achieving financial goals and metrics outlined by the company. (u) Other tasks as assigned by team leader. What we seek for? - SPM leavers & fresh graduates are welcome to apply. - Able to work on office hour 9am - 6pm. - Experience in retail/departmental store is preferred. - Able to speak Bahasa Malaysia and English. - Friendly, hardworking, reliable and have good time management. - Possess own transport. - Able to work immediately. What we provide? What we provide? - RM2,000 - RM2,500/month (Full Time) - EPF, SOCSO & EIS - Overtime paid - Triple pay salary on Public Holiday - Annual Leave - Training will be provided