After Sales Service Specialist (Medical Device), Senai Johor

Job Responsibilities: • Actively Respond to customer complaints and support needs of the sales department, handle complaints in a timely manner, work closely with the department team to ensure customer satisfaction. • Analyze and follow up technical product problems reported by customers, through email communication to take the preventive actions and solutions accordingly. • Responsible for carrying out regular quality visits to major customers, collecting and summarizing product after-sales problems, communicating with technical, production and R&D departments, and putting forward suggestions on product optimization. • Prepare all kinds of documents, videos, inspection reports and English service manuals required by customers to provide technical support materials for customers. • Classification and analysis of the fault data of after-sale maintenance work and provides guiding data for the company’s quality department to improve quality. Job Requirements: • SPM, Diploma or above in electronics related field. • 1-2 years’ experience in international after-sales or customer service of electromechanical products, strong ability in electronic fault analysis and judgment, experience in solving problems on international business is preferred. • Preferably had experience in fixing small electric applicants. • Proficient in Mandarin and English listening, speaking, writing. • Have a deep understanding of the drawing, circuit, and structure, can accurately and quickly locate the fault components. • Proficient in office software, flexible mind, clear thinking, strong sense of responsibility and time concept. • Able to attend onsite training in China