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Front Desk Officer - (Home Stay)
RM 2,000 - RM 2,400 / month
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Original
Simplified
Responsibility
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Welcome guests upon their arrival, inform customers about payment methods/deposits and collect their data [IC/passport], register guests collecting necessary information (if needed)– via online social network/physically.
- Provide information about our stay (PDF file, parking video, etc.).
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of bookings and payments (on tracking system)
- Check and adjust daily rental fee (if necessary)