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Front Desk Officer - (Home Stay)

RM 2,000 - RM 2,400 / month

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Responsibility

  • Perform all check-in and check-out tasks.
  • Manage online and phone reservations.
  • Welcome guests upon their arrival, inform customers about payment methods/deposits and collect their data [IC/passport], register guests collecting necessary information (if needed)– via online social network/physically.
  • Provide information about our stay (PDF file, parking video, etc.).
  • Respond to clients’ complaints in a timely and professional manner.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
  • Upsell additional facilities and services, when appropriate.
  • Maintain updated records of bookings and payments (on tracking system)
  • Check and adjust daily rental fee (if necessary)