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Customer Service - Operations, MY Marketplace
Salary undisclosed
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Job Description
- Handling complicated customer cases, manager call-back or crisis cases reported to high level
- Review and collect all necessary information, analyze and contact relevant departments to handle cases appropriately, and try to resolve it from end to end
- Handling cases of customers and CS / between other departments
- Provide effective solutions to avoid crisis and suggest improvements on processes
- Synthesize and build framework of crisis to ensure frontline staff are able to handle crisis well
- Maintain a balance between company policy and customer benefit in decision making
- Good problem-solving & possesses business acumen to detect problems that may lead to crisis
- Willing to handle complicated cases and displays positivity in handling crisis
- Customer oriented and is responsible in following up cases end to the end
- Enthusiastic & ready to work on duty (outside of working hour) because crisis can occur at any time and need to be handled immediately
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About Shopee
Size | More than 5000 |
Industry | Broadline Retail |
Location | Singapore |
Founded | 5 February 2015 |