Project Manager (Software Solutions and Client Delivery)
Job Summary:
Responsible for managing overall Iron Mountain project and program delivery including: scope, client management / interaction, timeline, budget, resource utilization and risk mitigation. Each program manager within Professional Services is the key point of contact for day-to-day activity, internal and customer communications and should have extensive experience working with external clients and presenting to executive management. Across each account / project, the program manager will work with the Client Principals, Solution Architects and individual workstream leads to create a program to deliver against the scope of work created by the team.
Responsibilities:
- Creation and management of the program plan and key milestones.
- Organizing, attending & chairing the daily meetings to assign work items
- Management of customer relationship throughout the execution of the program’s delivery timeline
- Presentation to customer stakeholders and internal Iron Mountain stakeholders summarizing program progress and KPIs
- Create and manage project governance documentation including RAID logs, project status reports and comprehensive implementation plans.
- Providing routine status reporting to the Professional Services Director and Professional Services leads as well as routine updates to the client
- Management of new work item ticket creation throughout the project and allocation of resources against.
- Manage delivery team to achieve program objectives and milestones aligned to customer’s expectations
- Monitor the staff utilization without time management software
- Manage JIRA boards, epics and stories
- Responsible for the creation of the kanban cards for daily management of tasks.
Core Skills
- Significant experience managing multiple concurrent IT projects.
- Successful track record of delivering large-scale projects to agreed time, cost, quality and scope parameters
- Familiarity with delivery requirements, acceptance criteria and testing
- Software delivery experience
- Expertise in creating detailed project plans and owning the successful delivery of project plans end to end
- Working knowledge and experience of both agile and waterfall methodologies
- Ability to constantly multi-task, and prioritize own and others work according to a changing business environment
- Strong stakeholder communications, reporting weekly and daily to senior management
- Management of cross-functional teams, leading daily and weekly scrum meetings.
- Experience working with project management software
Secondary Skills
- Excellent communicator, both written and verbally; at all levels of the organization with both technical and business stakeholders.
- Management and creation of user stories for ‘experience’ epics.
- Ability to build solid relationships with key stakeholders.
- Ability to manage matrix based teams, both internally and client side to meet.