Application Engineer (Industry Quality Solutions)
Salary undisclosed
Checking job availability...
Original
Simplified
Job description
Primary duties and responsibilities
- Technical Support in the ZSP (ZEISS Sales Process) System Sales and After Sales Goals
- Application support during the IG (Information Gathering) process, collaborating with Sales team in customizing solutions to potential customers.
- Application support during the IS (Information Sharing) process, collaborating with Sales team in providing Demo, Presentations, and meetings to present our Solution.
- Develop skills & knowledge via ZEISS learning paths and skills matrix with assigned products and services.
2. Sustained revenue generation as Application Services provider
- Execute solutions e.g.: measuring services, accessory solutions, programming services & consulting services to generate revenue.
- After sales product push for Software Maintenance Agreements (SMA), additional software options, software upgrades, and promoting the use of the ZEISS Portal e.g. online training.
3. ZEISS Academy – Provide Training to end customers and public courses
- Provide training based on sales contracts as well as billable training to end customers on our devices, software, solutions, and fundamental preparatory courses e.g., AUKOM
- Know and understand all aspects of compliance, standard operating procedure (SOP), certifications accreditations as a Trainer.
- Manage different mode of training e.g.: Remote virtual setup, classroom setup, factory setup and webinar setup.
4. Engineering Solutions Pre Sales and Post Sales
- Provide solutions on fixturing design, special tools, stylus, and project solutions. e.g., design a fixture for programming services.
5. Process Compliance:
- Adheres to process requirements, operation procedures, legal compliances, Brand compliance.
- Complete reports on time e.g., CRM Mobile X entries and sign off from customer on the last day of job.
- Punctual for meetings
- Presentable attire.
Knowledge / Skills / Other characteristics
- Able to interact in a professional manner with customers and co-workers.
- Ability to read and understand technical drawings.
- Knowledge on CAD based software.
- Good command of written and spoken English.
- Presenting confidently and clearly to a medium to large audience.
- Ability to work independently and collaborate effectively with cross-functional teams.
- Willingness to travel within the country /region as required.