Checking job availability...
Original
Simplified
Job Responsibility
Job Responsibilities
Employee Benefits:
Job Responsibilities
- Handle voice, chat and email interactions with customers.
- Advise customers on the latest promotions and offers.
- Manage customer feedback and complaints in a professional manner.
- Liaise with back-end support teams to resolve member issues, queries, or concerns.
- Provide accurate and efficient processing of case escalations or support work related to client processes and procedures.
- Min SPM or Diploma qualification.
- Proficient in speaking Mandarin, as the role requires handling calls in Mandarin.
- Excellent verbal communication skills in Mandarin.
- Able to read and write traditional mandarin.
- Fresh graduates or candidates with no working experience are welcome to apply.
- Previous experience in a customer service environment would be an advantage.
- Willing to commit to shift hours (rotational shift work environment).
Employee Benefits:
- KPI allowance based on performance.
- Medical claims for employee well-being.
- EPF and SOCSO contributions.
- Structured career progression opportunities.
- On-the-job learning and development.
- A great company culture that fosters growth and collaboration.
- Work-life balance with flexible work arrangements.
- Contribution to society through meaningful initiatives.
- Access to a modern workspace with a well-equipped pantry.
- Employee perks, including corporate deals (Foodpanda, Gym, etc.).
- Convenient office location near public transport (Subang Jaya LRT Station).