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System Helpdesk

RM 2,800 - RM 3,600 / month

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  • Provide 1st level Customer service and support.
  • Troubleshooting, diagnosing and resolving POS hardware, software and other network and system problems to customers.
  • Log calls as per procedures, and where possible provide immediate response for resolution.
  • Configuring, installing, operating, and maintaining servers, software, and hardware.
  • Provide system training program for end users.
  • Responsible for proper documentation of customer database and support / services’ records.
  • Conducting regular system maintenance and training, including backups, updates, and patches.
  • To collaborate closely with internal support teams from other regions members to ensure all the issues/problems/escalations are resolve in a timely manner.
  • Coordinating with other departments to ensure that all solutions provided to customer is working properly.
  • Assumes and performs other duties as assigned.
  • Keeping up to date with industry trends and best practices.

We are looking for someone (Preferable) with:-

  • Diploma or Degree holder in IT or software related fields.
  • Knowledge of hardware and software.
  • Candidate have SQL knowledge will have added advantage.
  • Experience in customer service.
  • Fluent in Mandarin (fluency in English and Bahasa Malaysia is a bonus!)
  • Ability to understand customer's complaints/problem about their system and provide appropriate solutions and attention.
  • Eager to learn and with a desire to get the job done well.
  • Strong skills in communication, teamwork, organization, and attention to detail.
  • Ability to work shifts and to adapt to changing working schedules due to operational need.
  • Possess teamwork spirit, positive attitude, and good discipline.
  • Ability to work independently, self-starter, multi-tasking, and has a deep desire to learn.
  • Flexibility and adaptability: must be able to work in a fast-paced, ever-changing environment and be willing to learn new technologies and tools.

    We have 2 shift of working hours :

    1) Monday to Friday - 9AM to 6PM.

    2) Monday to Friday - 3PM to 11PM.

  • EPF
  • SOCSO
  • Annual incremental
  • Annual leave
  • Medical benefit
  • Training provided