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Client Support Executive, Fresh graduate are welcome ( Forex FX, Fintech)

Salary undisclosed

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Company Overview:

Ultima Markets is a multi-asset trading platform with various global offerings to adapt to investors from all walks of life. Investors trading on our platform get access to 250+ CFD financial instruments, including Forex, Commodities, Indices and Shares.

You can visit our website: https://www.ultimamarkets.com/ to understand more about our company.

Responsibilities:

  • Provide exceptional customer support through phone, email, live chat, and social media.
  • Assist clients with account setup, trading platform usage, funding, withdrawals, and general trading inquiries.
  • Resolve client issues by troubleshooting, analyzing, and providing solutions or escalating when necessary.
  • Develop a deep understanding of Forex markets, trading platforms, and related products.
  • Collaborate with sales and account management teams for onboarding and account management.
  • Educate clients on Forex trading topics and conduct training sessions.
  • Handle client complaints professionally and escalate complex issues as needed.
  • Maintain accurate records and generate reports on customer support metrics.
  • Ensure compliance with regulatory guidelines and internal policies.
  • Handle client handbook for clients.

Requirements:

  • Prior customer support experience, especially in Trading Platform working experience.
  • Fresh graduates are welcome to apply.
  • Knowledge of Forex trading concepts and platforms.
  • Excellent communication skills, both written and verbal.
  • Ability to multitask, solve problems, and meet deadlines.
  • Proficiency in customer support software, CRMs, and trading platforms.
  • Applicant MUST able to work afternoon shift, WFH base, start from 1PM to 10PM