System Solutions Specialist (Intern) @ PENANG (N)

Job Scope / Responsibilities : Job Purpose: Expansion of department. Upon successful completion of the internship, candidates demonstrating satisfactory performance will have a high likelihood of being offered a permanent position. Job Duties: The permanent position will include the following job duties and responsibilities. During the internship period (minimum of 3 months), guidance and support will be provided to help the intern to develop the skills and knowledge needed to fulfil these duties and responsibilities. Serve as the technical backbone to client engagements, ensuring potential clients understand how the solution addresses their needs while supporting internal teams without direct selling or implementation responsibilities. 1. Collaborate with Sales Team to analyze prospective clients’ workflows, identify challenges, and gather technical and business requirements, including integration needs. 2. Deliver live or virtual system demonstrations to showcase solution features and functionalities tailored to client-specific requirements. 3. Provide expert recommendations on system configurations and best practices to optimize performance and alignment with client needs. 4. Design, set up, and manage Proof of Concept (PoC) environments to validate product fit and performance for clients. 5. Diagnose and resolve technical issues during PoC trials to ensure a seamless client experience. 6. Act as the primary technical point of contact for prospects, addressing technical inquiries and providing clear guidance. 7. Assist in preparing technical content for proposals and RFPs, ensuring that the proposed solutions are both feasible and tailored to meet client requirements. 8. Offer technical insights and strategic solutions that align with internal objectives and client expectations. 9. Gather and communicate client feedback and user experiences to the product development team for continuous solution improvement. 10. Stay informed on emerging technologies and industry trends, particularly within Cloud HRMS and SaaS platforms. 11. Conduct training sessions for internal teams and business partners to enhance technical knowledge and operational capabilities. 12. Collaborate with Marketing and other teams to create technical documentation, whitepapers, and engaging presentations to support client education and business initiatives. 13. Perform other related duties and responsibilities as assigned to support organizational goals. Requirements : Education: A diploma or degree in IT, Computer Science, Software Engineering, or a related field. Required Skillset: - Ability to explain technical concepts to non-technical stakeholders. - Demonstrates clear and professional written and oral communication skills in English. Mandarin literacy would be a strong advantage. - Must be willing to travel locally and internationally for system demonstrations upon securing a permanent position. - Demonstrates the ability to work independently with minimal supervision and exhibits a proactive learning attitude. - The permanent position will be based in Selangor/Kuala Lumpur, with a hybrid work arrangement that includes both in-office and work-from-home options.