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Customer Service

RM 3,500 - RM 3,999 / Per Mon

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Job Description Responsible for the Sales Order management Update the shipment plan to meet customer demand. Keep an exact forecast and follow up on customer demand. To respond to customers’ emails within 24 hours. Update the forecast in system in time and keep exact customer information for planning and purchasing Responsible for updating customers with the latest delivery schedule. Control FG stock Provide an updated monthly forecast to the planner. Able to make use of SAP software in issuing all types of orders. Coordinate internally to ensure that customer’s needs are met Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution Provide customers with weekly inventory status and resolve all liability issues when necessary. Keep records of customer interactions, process customer accounts, and file documents To resolve A/R issues, when necessary and others task given by superior.