Epicareer Might not Working Properly
Learn More

Credit Collections and Recovery Officer

Salary undisclosed

Checking job availability...

Original
Simplified

What you’ll do :

  • Contact customers with outstanding debts and negotiating payment arrangements on behalf of the company.
  • Identify and resolve dispute related to customer accounts or payments.
  • Maintain accurate and up-to-date records of all collections activity into collection system, including communications with customers and payment arrangement.
  • Ensure customer inquiries are attended and issues are resolved in a timely and professional manner.
  • Develop and maintain documentation for all collection strategies, including procedures, policies and guidelines.
  • Collaborate with cross functional teams, including operations, risk, compliance and finance to ensure that collection activities are aligned with company goals.

Company Overview

At DCAP, we’re dynamic, fast-growing tech startup backed by top-tier VC firms, providing AI-powered Consumer Financing Platform to hire purchase businesses and other lending businesses. We don’t just offer jobs – we build careers. Step into a vibrant environment where your skills and ambitions will be recognized, nurtured, and rewarded.

Key Features

  • Digitalized customer journey for partners.
  • Specialized support for vehicle purchase financing.
  • Commitment to serving underbanked and underserved populations.

Our Culture

At DCAP, we embrace a "fail-fast" culture that encourages rapid testing of business scenarios. We value:

  • Bold ideas and innovation.
  • Continuous learning and adaptation.
  • Viewing failure as a crucial part of growth and improvement.

Join us if you :

  • Candidates must possess at least Diploma
  • Able to speak in English and Bahasa Malaysia
  • Fresh graduate are welcome to apply
  • Agile and enjoy working in face-paced environment.
  • More than 1 year of experience in debt collection or related field.
  • Strong communication and negotiation skills with the ability to resolve dispute and negotiate payment arrangements.
  • Strong organizational and time management skills, with the ability to manage large accounts and priorities.
  • Knowledge of debt collection regulations and best practices.
  • Proficient in basic computer skills, including MS Office and collection software.

Why Join Us?

  • VCs-Backed Startup: With the support of big and well-known investors, we’re positioned for long term success.
  • Work alongside experienced leaders and innovators: Who are passionate about cutting-edge technology.
  • Career Development: Be the pioneer key player in a collaborative environment.
  • Make a Real Impact: Your contribution will directly shape the future of our products and the financing industry.
  • Workplace: Accessible by public transport.

If you’re an ambitious, results-driven professional who thrives in a dynamic environment, this is your chance to shine. Don’t worry if you don’t check every box – if you meet most of the criteria and are eager to learn, we’d still love to hear from you.