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Lead II - Cloud Infrastructure Services
RM 13,000 - RM 15,999 / month
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Lead II - Cloud Infrastructure Services (Lead II Level) Minimum 12+ Years of relevant experience in Network operations engineer role. • Candidates should have as a minimum a CCNA qualification, but ideally holding or working actively towards CCNP • Working knowledge of the following;- • Branch & Data Centre Switching & Routing • Wireless technologies, setup, troubleshooting and security • Enterprise Firewalls especially CheckPoint and Palo Alto • Internet routing and security • Understanding of cloud technologies is a big plus • Common interior and exterior routing protocols • Site-to-Site and Remote Access VPN technologies • Proxy technologies, Bluecoat or McAfee • Load Balancers • IP Address management and network services such as DNS, DHCP and NTP • Network management, monitoring & Diagnostic Tools • Network probes and packet capture analysis • Excellent English communication The knowledge, experience and qualifications that will help: • Experience of working within the ITIL Framework • Experience of ServiceNow • Knowledge of voice, video and audio-visual solutions What you’ll do: • Work as part of a Global multi-locational cross-matrix team in a dynamic environment • Be a key part of our team to drive forward and maintain our technical estate • A predominantly operational and sustaining engineering role, with change and project work as required • Working closely with other teams such including Service Desk, Platforms, Information Security and End User Services • Proactively own incidents, problems or issues adhering to SLA’s and OLA’s where relevant • Act as a technical resource for change requests and project works • Act as a technical resource for maintenance, firmware upgrades, and recurring patch cycles • Utilise documented Standard Operating Procedures and other documentation provided • Work using Servicenow to update incidents and requests • Have awareness of the technology roadmap for existing and new technologies • Shift work, weekend work and being on-call will be required