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Senior IT Executive
RM 5,000 - RM 5,999 / month
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Business Analysis: • Collaborate with stakeholders to gather, document, and analyze business requirements and processes. • Translate business needs into functional specifications for Microsoft Dynamics 365 Business Central and Xilnex POS. • Identify and recommend process improvements by leveraging system capabilities. • Develop business cases and ROI analyses for potential system enhancements or new solutions. Application Support: • Provide day-to-day support for Dynamics 365 Business Central and Xilnex POS, including resolving technical issues and training users. • Troubleshoot application issues and coordinate with vendors or internal teams for escalation. • Monitor system performance, ensuring smooth operations and conducting periodic health checks. • Maintain user guides, FAQs, and knowledge bases. Implementation & Testing: • Collaborate with development teams to implement new modules, upgrades, and integrations. • Develop and execute test plans to ensure system changes align with business requirements. • Lead user acceptance testing (UAT) and support end-users during the transition to new systems. Training & Documentation: • Conduct training sessions to educate end-users on Dynamics 365 Business Central and Xilnex POS functionalities. • Create and update documentation, including process flows, technical guides, and training materials.