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Customer Service - Bandar Sunway

RM 2,500 - RM 3,400 / month

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Company Overview:
We are representing our well established Telecommunication company providers in Malaysia.

Job Descriptions:

  • Handling incoming calls and enquiries promptly from corporate client accurately and professionally.
  • Follow up and resolve customers complains and ensure it is close to satisfaction.
  • Handling general enquiries exp: billing, account, promotion etc.
  • Follow up and resolve customers complains and ensure it is close to satisfaction.
  • Work closely with team members and leaders always to achieve quality results and productivity.
  • Ensure efficient escalation of priority request/feedback towards effective resolution.
  • Participate in ad hoc projects as required.
  • Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
  • Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
  • Any other duties assigned by the team leader.

Job Requirements:

  • Minimum SPM, Diploma or Degree holder
  • Must be proficient in English.
  • Only Malaysian Citizens are eligible to apply.
  • Must be Fully Vaccinated with Booster.
  • Able to work on contract basis

Job Type: Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,400.00 per month

Schedule:

  • Rotational shift

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)