Hotel FO Assistant

Job Descriptions • To check-in and check-out the guests effectively and in accordance with Front Office policies and standard operating procedures • To generate revenue by effectively converting Walk-in Customers into Stay-in Guests • To achieve the highest possible level of Guest Retention and Referral through excellent Guest Experience • To offer Memorable Experience to the guests throughout their entire stay with the hotel and to leave behind a lasting impression • To address the needs of the guests and issues professionally at all times • To manage all forms of internal/external oral and written communication effectively • To effectively manage the room status, room quality and hotel facilities • To handle room reservation, telephone calls, cashiering tasks, night audit functions and related front office duties effectively and efficiently • To project a professional front office image and maintain a tidy/presentable reception and lobby area Requirements: • The candidate must possess at least a Certificate or Diploma in Hospitality Management or equivalent • A good command of spoken and written English is a MUST • The ability to communicate effectively in Bahasa Malaysia and Mandarin is an added advantage • Must have strong communication skills, interpersonal relations and problem solving capabilities • Must be a results-orientated person with effective time management and operation skills • Able to work independently, systematically, self motivated and a good team player • Ability to prioritize workload, work within deadlines and work on shift, weekend and public holiday • The candidate must have 1 year of relevant front office, reservation and OTA working experience