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Customer Service @ Bangsar - Intake 14th February 2025

RM 2,000 - RM 2,600 / month

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Job Scope:

  • Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner.
  • Handle inbound customers inquiries & request via voice & alternate channel (eg. Whatsapp, chat, email & SMS) regarding our product e.g billing inquiries, technical inquiries and general inquiries.
  • To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.
  • Responsible to ensure customer’s satisfaction in form of courteous and prompt service and update customers with accurate information.

Training :

  • 2months - approximate
  • Mon - Fri / 8.30am - 5.30pm

Working Hours :

  • Mon - Sunday: 8am - 10pm
  • Working 5 days per week, 2 days off
  • Must be willing to work shift rotation.

Working Location : TM Annexe / Bangsar

Basic Salary :

  • Basic RM2k + KPI Allowance RM300 + Shift Allowance RM60 + Skill Allowance RM250

Product :

  • TM Account / Product / Apps / Troubleshooting- Online Service

Minimum Requirement:

  • SPM (Must passed BM & BI) / Age : 19yo -35yo
  • Good communication skill (BM & BI). Mandarin will be added advantage
  • Call Centre experience will added be advantage
  • Typing : 40wpm / Accuracy : 85%

Job Types: Full-time, Contract

Pay: RM2,000.00 - RM2,600.00 per month

Schedule:

  • Rotational shift

Education:

  • STM/STPM (Preferred)