Senior Technical Sales Representative

MAIN PURPOSE OF ROLE

To provide technical support to physicians during device implant and meet sales target assigned.

MAIN RESPONSIBILITIES

• Perform CRMD product in-service and sales call to current and potential customers in assigned territories.
• Manage consignment stocks in assigned territories.
• Manage and execute new product launch in assigned territories
• Prepare quotation & etc. upon request.
• Ensure customer sales cycle is complete (including obtaining PO etc.)
• Provide technical service and support and patient follow-up to external customers.
• Provide training to cardiac technicians, referral doctors, healthcare workers and team members.
• Obtain market intelligence such as competitor product, pricing, market share, marketing program etc.
• Understand local government healthcare policy and market trends.
• Handle and process customer complaints in a timely manner and in accordance with Abbott requirement.
• Assist in clinical research, when necessary

OTHER FUNCTIONS/ RESPONSIBILITIES:

• Serve as back-up for other CRMD team members.
• To be on call for emergency/ follow-up cases during weekends or after office hours.
• Handle and process customer complaints in timely manner and according to Abbott CRMD Malaysia policy and requirement.
• Execute the job responsibilities according to applicable standard operating procedures of Abbott CRMD Malaysia.
• Ensure applicable standard operating procedure Abbott CRMD Malaysia.
• Perform other related functions and responsibilities assigned by supervisor.
• Handle and process customer feedback/complaints/product experience in timely manner and according to Abbott Medical Asia’s and Abbott Medical country’s policy and requirement.
• Execute the job responsibilities according to applicable standard operating procedures of Abbott Medical Asia and Abbott Medical Country Affiliate
• Ensure applicable standard operating procedures of Abbott Medical Asia and Abbott Medical Country Affiliate are executed

QUALIFICATIONS

• Bachelor of Biomedical Sciences or any equivalent