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Customer Service- Cantonese Speaker

RM 4,250 - RM 4,250 / month

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Role Title: Customer Service Representative
Job Type: Permanent with client
Work Mode: Permanent work from home

Job Description:

To assist the candidate with all aspects of the testing process from registration to test delivery.
To interface between candidates, clients, and test sites in a professional and efficient manner
Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures.
Achieve and maintain all key quality and productivity metrics.
Escalate unresolved candidate grievances to designated departments for further investigation.
To respond to incoming telephone calls and emails within a specified timeframe according to company guidelines
To ensure excellent reliability with minimal unplanned absences as per company guidelines
To attend required training to continually learn knowledge of practices, procedures, policies, and clients.
To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
To meet agreed objectives enabling the corporate objectives to be achieved
Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team

REQUIREMENTS
Minimum SPM with 1 year of relevant working experience.
Excellent command of spoken and written English and Cantonese.
Immaculate telephone manners and communication skills.
Excellent listening skills, critical thinker with attention to detail.
Data entry, spelling, grammar and proofreading skills required.
Ability to work in both a team environment and autonomously.
Minimum typing speed of 25 words per minute
Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)
Demonstrate a high degree of integrity and confidentiality

Job Types: Full-time, Permanent

Pay: Up to RM4,250.00 per month

Benefits:

  • Health insurance
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday