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Automotive Warranty Senior Analyst

Salary undisclosed

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Key Responsibilities:

1. Warranty Claims Evaluation:

Review and assess warranty claims submitted by dealerships or service providers.
Verify that claims comply with manufacturer guidelines and policies.

2. Technical Analysis:
Analyze repair orders, vehicle diagnostics, and technical reports to determine warranty eligibility.
Identify potential claim discrepancies or fraudulent activities.

3. Documentation & Reporting:
Maintain accurate records of claims processed and decisions made.
Generate detailed reports for internal and external stakeholders.

4. Collaboration:
Liaise with dealerships, service managers, and technicians to gather additional claim information if required.
Work with internal teams to resolve complex warranty cases.

5. Policy Adherence:
Stay updated on manufacturer warranty policies, technical service bulletins, and industry standards.
Ensure all claims are processed in accordance with legal and compliance requirements.

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Qualifications & Requirements:

  • Minimum of 5 years of experience in automotive warranty assessment, aftersales, or related fields.

  • Diploma or degree in Automotive Technology, Mechanical Engineering, or related field.

  • Strong understanding of automotive systems and diagnostics.

  • Proficient in using warranty management software and tools.

  • Excellent analytical, decision making, and communication skills.

  • Detail oriented with a focus on accuracy and compliance.