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CUSTOMER SERVICE CUM DATA ENTRY

RM 1,700 - RM 2,300 / month

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In this role, you will be responsible for providing exceptional customer service while also assisting with various date entry tasks to ensure the smooth operation of our business. The ideal candidate should possess excellent communication skills, attention to detail, and the ability to multitask effectively.

Responsibilities and Duties:

Customer Service:

  • Respond promptly and professionally to customer inquiries through various communication channels, such as phone, social media, and chat.
  • Address customer concerns, resolve issues, and provide accurate information about products, services, return, refund and policies.
  • Maintain a positive and empathetic attitude while handling customer interactions, ensuring their satisfaction and building strong customer relationships.
  • Document customer interactions, transactions, and feedback for future reference and analysis.
  • Collaborate with other departments to ensure timely and effective resolution of customer inquiries or escalations.

Data Entry Tasks:

  • Organize and maintain company records, documents, and files in a systematic and accessible manner.
  • Support the administrative & Finance team with data entry, report generation, and other tasks to facilitate efficient business processes.
  • Assist in preparing presentations, reports, and documents for internal and external use.

Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM2,300.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Commission pay
  • Overtime pay
  • Performance bonus
  • Yearly bonus