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Jobs or company...

HR Excellence (Manager II - Expert)

  • Full Time, onsite
  • Basf Asia-Pacific Service Centre Sdn. Bhd.
  • Kuala Lumpur, Malaysia
Salary undisclosed
Checking job availability...
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Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?

Do you want an open, supportive, and caring working environment?

Do you view your development needs seriously as we do?

If YES, then take your career to the #NextLevel with BASF !


Objectives of the Position


  • Develop a comprehensive strategy and framework that aligns HR service offerings with the overall business strategy, ensuring relevance, scalability, and optimal value delivery. This includes analyzing performance, managing risks, and optimizing cost-effectiveness to align with business goals and maximize service value.
  • Establish a strategic approach to process excellence by designing and executing a roadmap for continuous improvement and efficiency across the organization. This involves evaluating process flows, identifying inefficiencies through process mining, and benchmarking performance against industry standards to promote ongoing enhancements and digital transformation.
  • Manage and grow relationships with key accounts and strategic service recipients, ensuring exceptional value delivery and satisfaction. Oversee the planning and execution of HR transformation projects, providing strategic guidance and change management support to empower HR leadership, while fostering engagement and collaboration within the HR community to align strategies and practices with organizational objectives.


Main Tasks


Service Portfolio Management

  • Develop and implement a comprehensive strategy and framework to align HR service offerings with the overall business strategy, ensuring relevance, scalability, and optimal value delivery.
  • Analyze performance metrics, manage risks, and optimize the cost-effectiveness of the service portfolio to ensure alignment with business goals and maximize value.
  • Review and assess service performance, benchmarking against market offerings to make strategic adjustments that maintain competitiveness and address evolving business demands.
  • Manage portfolio transitions, ensuring contractual adherence and maintaining clear communication with stakeholders to support smooth service delivery and compliance.
  • Collaborate with service partners to establish clear objectives and metrics for service offerings, ensuring they meet the needs of stakeholders and drive organizational success.
  • Cultivate and grow relationships with key accounts and strategic service recipients to deliver exceptional value, enhance satisfaction, and expand the scope of these relationships over time.
  • Keeps up-to-date with market trends, best practices, standards, and regulatory changes, uses data-driven insights to ensure GB HR services stays intact.


Process Expertise and Improvements

  • Develop a strategic approach to process excellence by designing and executing a roadmap for continuous improvement, process efficiency, and effectiveness across the organization.
  • Evaluate process flows, uncover inefficiencies through process mining, and benchmark performance against industry standards to promote ongoing enhancements and digital transformation.
  • Collaborate with cross-functional teams to implement process improvements, ensuring that quality standards are integrated throughout the entire service lifecycle.
  • Address internal aspects of process excellence, including knowledge sharing and support, while also engaging with external industry trends and networking to stay competitive.


Process Excellence Community and Collaborative Leadership

  • Lead and nurture the HR process excellence community, providing guidance, support, and coaching to help peers achieve their quality and process excellence goals.
  • Drive engagement and collaboration within the HR community, facilitating knowledge-sharing initiatives and leading service-related events such as webinars and workshops to align with organizational objectives.
  • Establish and manage the structure and engagement strategies of the HR community, promoting competence building and cross-border collaboration to enhance overall performance.
  • Align with senior HR leadership to manage strategic relationships with key stakeholders, ensuring that HR services are effectively tailored to meet organizational needs and priorities.
  • Consistently demonstrates corporate values of Creative, Open, Responsible, and Entrepreneurial (CORE) on people leadership practices and corporate winning behaviors.


Requirements


Education

  • Tertiary education, minimum Bachelor of degree in HR, Business Administration or other industry.


Working Experience

  • Minimum 8 years of HR experience in the Asia Pacific region.
  • Experience in HR portfolio managements, service catalogues, service metrics and charging mechanism
  • Familiar working with HR systems (SAP, ServiceNow and SuccessFactors).
  • Experienced in quality management of HR shared services and HR competence hub.
  • Good analytical skills & project management competence.

Technical & Professional Knowledge

  • Requires high level of expertise and experience in HR specialisation topics such as Talent Acquisition, Payroll & Time, People Data etc.
  • Good Human Resources knowledge in the Asia Pacific region.
  • Excellent communication and people management/ development skills.
  • Proficient in Microsoft Office, Excel, PowerPoint and process mapping applications.
  • Fluent in speaking and written English. Knowledge of any other Asian languages is advantageous.


BASF Asia-Pacific Service Centre was established in 2005. Located in Kuala Lumpur, the regional service hub has approximately 1,100 employees and growing. Focused on being a competency and digitalization driven hub, it also provides quality functional and know-how services in the areas of finance, controlling, human resources, real estate and facilities management, communications, environmental, health and safety, procurement, import-export order management, and information services to BASF companies and affiliates in the Asia Pacific region. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay that cover the Europe and Americas regions.


At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Around 111,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of €87.3 billion in 2022. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the U.S. Further information at www.basf.com.