A
NIGHT AUDIT CUM FRONT OFFICE
RM 1,500 - RM 1,500 / month
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- 2 Man
JOB DESCRIPTIONS
- Perform all check-in and check-out tasks
- Perform audit for sales
- Answer telephone timely and professional manner accordance to hotel standard.
- Manage online reservations
- Inform customer about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Ensure guests are properly greeted upon their arrival and assign rooms
- Provide excellent guest services throughout their stay
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Ensure Front office logbook and hotel logbook is always updated and actioned upon.
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager.
- Assist housekeeping in clean and maintain guest rooms according to established standard, including making beds, changing linen, dusting furniture, vacuuming and cleaning bathroom
SKILLS
- Proactive
- Excellent in organization skills
- Excellent in customer services
- Solid written and verbal communication skills
Job Types: Full-time, Part-time, Permanent, Contract, Temporary
Pay: From RM1,500.00 per month
Benefits:
- Maternity leave
- Parental leave
Schedule:
- Afternoon shift
- Day shift
- Night shift
- Rotational shift
Supplemental Pay:
- Overtime pay
Application Question(s):
- Do you have an experience in E-Soft System?
- Do you have an experience in Housekeeping ?
- Do you have an experience in handling OTA?
Experience:
- Front Office: 2 years (Preferred)
Language:
- English (Preferred)
License/Certification:
- Hotel and Management (Preferred)
Application Deadline: 03/31/2025