L2 IT Operation Support Engineer
Beyondsoft (listed by the Shenzhen Stock Exchange, stock code 002649) is a global provider of IT consulting, product and solution services. Relying on strong R&D and innovation capabilities, the company widely adopts emerging technologies based on big data and mobile internet, including big data management platform, enterprise risk warning and public opinion monitoring system, AI-based intelligent operation and maintenance service, and intelligent automated test products. And a wide range of products and solutions, including internationally authoritative software testing qualification training, for a wide range of services in the fields of high technology, internet, finance, retail, logistics, energy, manufacturing, and medical.
For more information, please visit www.beyondsoft.com
DESIGNATION : L2 IT Operation Support Engineer
RESPONSIBILITIES
Responsibilities:
- Assist with the NOC L1 escalations at OS level and some application levels.
- Maintenance and implementation of remediations for Security, Operating systems, and Databases.
- Configure OS level components, re-installs, restarts, deployments.
- Evaluate Group Policies and implement as directed RCA for OS related incidents.
- Escalation to vendors like Microsoft and others for detailed RCAs.
- Patching on complex systems, clusters, Linux servers
- Ensure the Azure VM backup regime is maintained.
QUALIFICATIONS
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 5 years in IT support or a similar role, preferably in a banking or financial services environment is an advantage.
- Familiar with banking applications like Core banking, payments, treasury, fraud/compliance, and parameter management is an advantage.
- Experience in Cloud platform operation, Windows or Linux server operation support, network protocols, and databases.
- Strong understanding and application of ITIL principles and frameworks
- Familiarity with ticketing systems and IT Service Management (ITSM) workflows.
- Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills.