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Customer Service Executive (Fresh Graduate)

RM 3,500 - RM 3,500 / month

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Project: Food Delivery Project

Location: Sunway Visio Tower

Key Responsibilities:

  • Assist customer issues via chat with excellent quality customer service.
  • Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
  • Listen attentively to customer needs/concerns and demonstrate empathy while maximising opportunity to build rapport with the customer
  • Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.
  • Develop excellent product knowledge to enhance customers’ experience and support.
  • Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
  • Handle complaints, and provide appropriate solutions and alternatives within the allocated time.
  • Grow as part of Live Operations in line with our client values and COE principles.
  • Work on personal and team goals as part of a dynamic team in a fast paced environment.

Key Requirements:

  • Fresh graduates are welcomed.
  • With at least 1 year working experience in customer service field
  • Must possess customer-centric commitment
  • Ability to maintain composure in a multitasking, high energy environment
  • Detail-oriented
  • Basic English communication skills
  • Well versed in local language
  • Preferably with strong computer navigation skills
  • Familiarity with Google Suite
  • Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)
  • Typing speed of at least 40 wpm with 95% accuracy

Job Types: Full-time, Permanent

Pay: RM3,500.00 per month

Benefits:

  • Work from home

Schedule:

  • Rotational shift

Language:

  • Mandarin (Preferred)
  • Cantonese (Preferred)

Work Location: In person