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Customer Relation Assistant (Proton Larkin Branch)

RM 1,800 - RM 2,600 / month

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  • Ensure all walk – in customer are greeted and assisted pleasantly with their enquiries.
  • Attend and provide amicable solution in resolving customers’ enquiries and complaint.
  • Monitor that phone calls are answered within three rings.
  • Provide information on current sales/ service promotion or products.
  • Monitor and prepare weekly and monthly report to Service Manager and Customer Care Department on the follow-up and reminder call status.
  • Maintaining customer data for sales and after sales to be used for any promotional campaign. (Data Cleansing)
  • To perform follow-up, call back process within 72-hours (3 Days) on daily basis.
  • To perform reminder service call to all customers (N30, N7 and N1) on daily basis.
  • Conduct customer satisfaction survey at branches.
  • Assist branch activities in achieving excellent service standard in line with CSI, SSI and ISO requirements.
  • Prepare “Thank you” letters to customers without e-mail addresses on new car booking/ service customers.
  • Ensure on the cleanliness of the customer’s waiting area.
  • Any duties that may be assigned by Service Manager or Customer Relation Management HQ.

Job Type: Full-time

Pay: RM1,800.00 - RM2,600.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday
  • Weekend jobs

Supplemental Pay:

  • Overtime pay
  • Yearly bonus

Education:

  • STM/STPM (Preferred)

License/Certification:

  • Driving License D/DA (Required)

Work Location: In person