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Customer Relation Assistant

  • Full Time, onsite
  • Eon Proton Division (Edaran Otomobil Nasional Berhad)
  • Banting, Malaysia
RM 1,500 - RM 2,500 / month

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  • Ensure all walk-in customer are greeted and assisted pleasantly with their enquiries.
  • Attend and provide amicable solution in resolving customers' enquiries and complaint.
  • Monitor that phone calls are answered within three rings.
  • Provide information on current sales/ service promotion or products.
  • Monitor and prepare weekly and monthly report to Service Manager and Customer Care Department on the follow-up and reminder call status.
  • Maintaining customer data for sales and after sales to be used for any promotional campaign. (Data Cleansing)
  • To perform follow-up, call back process within 72-hours (3 Days) on daily basis.
  • To perform reminder service call to all customers (N30, N7 and N1) on daily basis.
  • Conduct customer satisfaction survey at branches.
  • Assist branch activities in achieving excellent service standard in line with CSI, SSI and ISO requirements.
  • Prepare "Thank you" letters to customers without e-mail addresses on new car booking/ service customers.
  • Ensure on the cleanliness of the customer's waiting area.
  • Any duties that may be assigned by Service Manager or Customer Relation Management HQ.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,500.00 - RM2,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Parental leave
  • Professional development

Schedule:

  • Holidays
  • Monday to Friday
  • Weekend jobs

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Banting: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)