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Job Title:
HRIS Analyst Job Description:
Responsible for the implementing process improvements, troubleshooting issues, creating training materials, and maintaining Workday HCM as the company’s primary HRIS. Partner with Central Administration (data entry and integrity) team as point of escalation for system questions. Serve as HR department liaison to APAC HR personnel. Responsibilities
Tier 2 Support and Troubleshooting:
Tier 2 Support and Troubleshooting:
- Collaborate with various stakeholders to understand systemic issues.
- Point of contact for Central Administration team’s escalation of Workday-related ticketing issues from end-users and internal HR.
- Investigate and resolve system errors, data discrepancies, and performance issues in a timely manner.
- Provide technical support and guidance to HR team members and end-users on Workday functionalities and best practices, including developing user education materials.
- Utilize manual or EIB methods to ensure data integrity in line with end-user requests.
System Maintenance
- Maintain Workday data consistency and integrity by providing oversight and problem resolution.
- Partner with the HR team to review system configurations and processes to ensure appropriateness and efficiency.
- Support the ongoing configuration, testing, and maintenance of multiple Workday HCM functional areas such as recruiting, talent, compensation, absence management, time tracking, and performance management modules.
Requisite Criteria & Skills
- 1-3 years of Workday experience required, including as Tier 1 Workday Ticketing Support.
- Skilled collaborator who develops strong relationships to various stakeholders and end-users.
- Ability to adapt and pivot in fast-paced environment.
- Advance knowledge of Microsoft Forms and mail merge to support automation.