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Customer Service Cum Clinic Assistant

RM 1,700 - RM 1,700 / month

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Job Task Clinic Assistant

  • Responsible for carrying out normal operations for the medical clinic, including patient registration and injections.
  • Updating all patient records.
  • Performing appropriate treatments in a timely manner as directed.
  • Maintaining the filing system using the provided system.
  • Ensuring the treatment room and diagnostic room meet standards and assigned tasks.
  • Managing stock, cleanliness of the treatment room, and storage areas.
  • Willing to travel to all company branches when required.

Job Task Customer Service

  • Greet patients with a positive and helpful attitude.
  • Answer, screen, and forward incoming phone calls.
  • Ensure the reception area is tidy and well-stocked with necessary stationery and materials.
  • Respond to patient inquiries via WhatsApp, Telegram, and email.
  • Schedule and update patient appointments for consultations and treatments.
  • Record appointments in Google Calendar and the appointment book.
  • Perform clerical duties such as filing, photocopying, transcribing, and emailing patients or suppliers.
  • Address and resolve patient issues, complaints, and concerns efficiently to maintain high patient satisfaction and service quality.
  • Manage the replenishment of medications and consumables as needed.
  • Handle other duties assigned by the Manager as required.
  • Must be capable of multitasking effectively.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From RM1,700.00 per month

Benefits:

  • Additional leave
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday
  • Weekend jobs

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Clinical Assistant: 1 year (Required)

Language:

  • English (Preferred)
  • Bahasa (Preferred)

Work Location: In person

Application Deadline: 02/10/2025