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Customer Service Executive (SOC Advisor)
RM 2,500 - RM 2,800 / month
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- To handle inbound and outbound telephone calls, emails and other tasks effectively and efficiently.
- To provide first level technical support according to procedures and available tools to ensure resolution fix end to end.
- To manage and resolve customer issues quickly and to their complete satisfaction from enquiries and requests based on latest updates communicated.
- To keep our customers informed about our line of products and services, and how best to utilize them.
- To manage existing customer requests of data update, account renewal, migration, sold replacement, trouble shooting and complaint management.
- To identify and provide input to customer problems so that handling can be improved, or even better the issues eliminated entirely.
- To assist installers to register, test and activate a new account in system.
- To manage alerts involving theft, crashes-call request and Stolen Vehicle Recovery following strictly the guidelines from superior.
- To undertake any ad-hoc duties assigned by the Supervisor and/or from the management from time to time.
Job Types: Full-time, Permanent, Contract, Fresh graduate
Pay: RM2,500.00 - RM2,800.00 per month
Benefits:
- Cell phone reimbursement
- Free parking
- Professional development
Supplemental Pay:
- Overtime pay
Application Question(s):
- Will you do shift work if you were offered employment?
Education:
- STM/STPM (Required)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person