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Customer Service Executive (SOC Advisor)

RM 2,500 - RM 2,800 / month

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  • To handle inbound and outbound telephone calls, emails and other tasks effectively and efficiently.
  • To provide first level technical support according to procedures and available tools to ensure resolution fix end to end.
  • To manage and resolve customer issues quickly and to their complete satisfaction from enquiries and requests based on latest updates communicated.
  • To keep our customers informed about our line of products and services, and how best to utilize them.
  • To manage existing customer requests of data update, account renewal, migration, sold replacement, trouble shooting and complaint management.
  • To identify and provide input to customer problems so that handling can be improved, or even better the issues eliminated entirely.
  • To assist installers to register, test and activate a new account in system.
  • To manage alerts involving theft, crashes-call request and Stolen Vehicle Recovery following strictly the guidelines from superior.
  • To undertake any ad-hoc duties assigned by the Supervisor and/or from the management from time to time.

Job Types: Full-time, Permanent, Contract, Fresh graduate

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

  • Cell phone reimbursement
  • Free parking
  • Professional development

Supplemental Pay:

  • Overtime pay

Application Question(s):

  • Will you do shift work if you were offered employment?

Education:

  • STM/STPM (Required)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person