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Internship Trainee (IT Operations/ NOC)
- Internship, onsite
- CANAAN COMMUNICATION & TECHNOLOGIES SDN BHD
- Kuala Lumpur, Malaysia
RM 500 - RM 1,000 / month
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We are seeking a motivated and tech-savvy NOC Intern to join our Network Operation Center (NOC) team. This internship provides hands-on experience in monitoring and supporting network infrastructure, troubleshooting IT-related issues, and ensuring the seamless operation of a contact center’s technology environment. The intern will work closely with the IT and network teams to maintain optimal network performance and uptime.
Key Responsibilities:
- Monitor network performance, servers, and telephony systems to ensure smooth operations.
- Assist in troubleshooting and resolving network, system, and connectivity issues.
- Support incident management by identifying, documenting, and escalating issues as required.
- Perform basic network diagnostics and maintenance tasks.
- Collaborate with IT team to support hardware, software, and telephony system configurations.
- Document system performance, issues, and troubleshooting steps for future reference.
- Follow standard operating procedures (SOPs) for network monitoring and issue resolution.
- Participate in IT projects related to network upgrades and system improvements.
- Learn and assist in implementing security protocols to protect network integrity.
Requirements:
- Currently pursuing or recently completed a Diploma/Degree in IT, Computer Science, Networking, or a related field.
- Basic knowledge of networking concepts (TCP/IP, routers, switches, firewalls, VPN, VoIP).
- Familiar with PHY, MySQL and Bootstrap.
- Understanding of Windows/Linux operating systems.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced and dynamic environment.
- Good communication and teamwork skills.
- Willingness to learn and adapt to new technologies.
- Flexibility to work in shift-based schedules if required.
Job Type: Internship
Contract length: 3 months
Pay: RM500.00 - RM1,000.00 per month
Benefits:
- Professional development
Schedule:
- Monday to Friday
Work Location: In person