Head of Food & Beverage (F&B Operation)

• The Head of F&B Operations is responsible for overseeing all aspects of the food and beverage service within an organization.
• This role involves strategic planning, managing daily operations, ensuring customer satisfaction, and achieving financial goals.

Job Description:

Strategic Planning and Management:

• Develop and implement strategies to enhance the F&B department's performance.
• Set financial and operational goals and ensure they are met

Operational Oversight:

• Oversee daily operations of all F&B outlets, ensuring high standards of quality and service.
• Ensure compliance with health, safety, and hygiene regulations.

Staff Management:

• Recruit, train, and manage F&B staff, fostering a positive and productive work environment.
• Conduct performance evaluations and provide ongoing training and development.

Customer Service:

• Ensure exceptional customer service and address any complaints or issues promptly.
• Monitor customer feedback and implement improvements based on feedback.

Financial Management:

• Manage budgets, control costs, and maximize profitability.
• Monitor inventory levels and manage procurement processes.

Menu Development:

• Collaborate with chefs to design and update menus, ensuring a balance between innovation and customer preferences.
• Ensure consistency in food quality and presentation.

Marketing and Promotion:

• Work with the marketing team to promote F&B services and special events.
• Develop and implement promotional strategies to attract and retain customers.

Quality Control:

• Maintain high standards of food quality, service, and cleanliness.
• Conduct regular inspections and audits to ensure compliance with standards.

Vendor Management:

• Negotiate with suppliers and manage vendor relationships to ensure quality and cost-effectiveness.
• Monitor and evaluate supplier performance.

Reporting and Analysis:

• Prepare regular reports on F&B operations, including financial performance, customer satisfaction, and staff performance.
• Analyze data to identify areas for improvement and implement necessary changes.

Job Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Extensive experience in F&B management, preferably in a leadership role.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in financial management and budgeting
• Knowledge of food safety and hygiene regulations

Job Types: Full-time, Contract
Contract length: 24 months

Pay: Up to RM8,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Fixed shift
• Monday to Friday