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Customer Service Administrator

RM 4,000 - RM 6,000 / month

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SUMMARY:

  • To service and co-ordinate all order related activities to meet the requirements of the customers.

JOB RESPONSIBILITIES:

  • Act as the primary customer interface for order management and responsible for processing customer orders and order changes to achieve timely response and delivery to the customers.
  • Handle sample requests.
  • Manage customer stocking programs (VMI and Demand Pull) to position sufficient inventory to service the customers schedules and at the same time control inventory to an optimum level.
  • Co-ordinate with 3rd Party service provider on shipments and delivery to the customers.
  • Update delivery commitment into Customer website for new orders, reschedules and forecast confirmation.
  • Involve in the implementation of any customer related program initiatives.
  • Co-ordinate customer returns and rework and process the necessary documentation such as RMA and Credit/Debit notes.
  • Maximize monthly billings to meet the sales target through meeting the delivery commitments and the Customers request dates.
  • Forecast Planning
  • Coordinate with project leaders and factory planners on work prioritization according to delivery schedules
  • Plan, control and coordinate with factory planners on material deliveries to avoid building up of high stock inventory especially for end of life parts
  • Handle other ad-hoc projects as assigned by Manager.
  • Liaise with Manufacturing Units and Material Planners on order acknowledgements and schedule changes.
  • Co-ordinate delivery with Logistic.
  • Liaise with Finance Dept for any account receivable discrepancies.
  • Liaise with IS for customer requirements such as barcoding and EDI.

JOB REQUIREMENTS:

  • Possess a Bachelor's Degree in Business Studies/Administration/Management or equivalent.
  • 3 – 5 years working experience in a customer service and planning function preferably in the Electronics Industry.
  • Familiar with MRP/ERP planning system preferably with MFG/Pro application.
  • Knowledge of Microsoft Excel and Words application.
  • Good interpersonal, communication and analytical skills.
  • Ability to work under pressure and adaptable to change.
  • Strong leadership and initiative.
  • Possess a pleasant personality
  • Preferably a Mandarin speaker

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift
  • Monday to Friday

Language:

  • Mandarin (Preferred)

Work Location: In person