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Customer Service Administrator
RM 4,000 - RM 6,000 / month
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SUMMARY:
- To service and co-ordinate all order related activities to meet the requirements of the customers.
JOB RESPONSIBILITIES:
- Act as the primary customer interface for order management and responsible for processing customer orders and order changes to achieve timely response and delivery to the customers.
- Handle sample requests.
- Manage customer stocking programs (VMI and Demand Pull) to position sufficient inventory to service the customers schedules and at the same time control inventory to an optimum level.
- Co-ordinate with 3rd Party service provider on shipments and delivery to the customers.
- Update delivery commitment into Customer website for new orders, reschedules and forecast confirmation.
- Involve in the implementation of any customer related program initiatives.
- Co-ordinate customer returns and rework and process the necessary documentation such as RMA and Credit/Debit notes.
- Maximize monthly billings to meet the sales target through meeting the delivery commitments and the Customers request dates.
- Forecast Planning
- Coordinate with project leaders and factory planners on work prioritization according to delivery schedules
- Plan, control and coordinate with factory planners on material deliveries to avoid building up of high stock inventory especially for end of life parts
- Handle other ad-hoc projects as assigned by Manager.
- Liaise with Manufacturing Units and Material Planners on order acknowledgements and schedule changes.
- Co-ordinate delivery with Logistic.
- Liaise with Finance Dept for any account receivable discrepancies.
- Liaise with IS for customer requirements such as barcoding and EDI.
JOB REQUIREMENTS:
- Possess a Bachelor's Degree in Business Studies/Administration/Management or equivalent.
- 3 – 5 years working experience in a customer service and planning function preferably in the Electronics Industry.
- Familiar with MRP/ERP planning system preferably with MFG/Pro application.
- Knowledge of Microsoft Excel and Words application.
- Good interpersonal, communication and analytical skills.
- Ability to work under pressure and adaptable to change.
- Strong leadership and initiative.
- Possess a pleasant personality
- Preferably a Mandarin speaker
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM6,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Language:
- Mandarin (Preferred)
Work Location: In person