Customer Service Intern
- Internship, onsite
- Federal Auto Holdings Berhad
- Kuala Lumpur, Malaysia
RM 550 - RM 650 / month
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Internship Opportunity: Join Our Customer Service Team at Jaecoo KL
About the Role: Are you passionate about delivering excellent customer service and ready to make a significant impact daily? We are seeking an enthusiastic intern to join our Customer Service team and help Jaecoo customers experience joy with every interaction!
Key Responsibilities:
- Customer Interaction: Respond promptly to customer inquiries. Deliver vehicles to customers promptly and ensure they are returned clean and tidy.
- Record Keeping: Create and maintain accurate job cards for proper documentation of service or repair requests.
- Follow-Up: Conduct follow-ups within three days of servicing to gather feedback on customer experience and vehicle performance. Monitor the progress of vehicle repairs or servicing and keep customers updated on their car’s status.
- Collaboration: Coordinate with the Parts Department to place orders and notify customers upon parts arrival. Liaise with Workshop Controller/Manager to ascertain the quality of the job done before notifying customers for vehicle collection.
- Issue Resolution: Address customer concerns professionally and escalate issues to the superiors.
- Professionalism: Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Brand Ambassadorship: Act as a brand ambassador, spreading positivity through each customer interaction.
Requirements:
- Internship period : Minimum 3 months
- Required language(s): Bahasa Malaysia, English
- No work experience required
- Strong communication skills
- Well versed with Mircosoft Office
Job Type: Internship
Contract length: 4 months
Pay: RM550.00 - RM650.00 per month
Benefits:
- Free parking
- Professional development
Schedule:
- Day shift
- Monday to Friday
- Weekend jobs
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Please specify your internship start date and end date.
- Are you able to work in KL area?
Language:
- English (Required)
Work Location: In person