Technical Support Executive - Vietnamese Speaker
RM 3,000 - RM 4,500 / month
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Job Descriptions:
- Provide remote technical support to Vietnamese customers via telephone, e-mail and other appropriate channels using Vietnamese language.
- In line with service level targets, accountable for cases that logged by Vietnamese customers and manage them to resolution effectively and proactively, in line with service level targets.
- Deliver the best customer experience by adhering to the Company policies and procedures.
- Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders’ satisfaction.
- Educate and guide Vietnamese customer on printer and printing software technology
- Contribute to the knowledge management database available to all staff.
- Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship
Job Requirements:
- Degree in any discipline. Fresh graduate is encouraged to apply.
- At least one (1) year working experience in contact center or technical support related field.
- Good command of spoken and written English.
- Proficient in relevant computer applications like MS Office.
- Demonstrate excellent communication and problem-solving skills.
- Must be able to speak fluent Vietnamese.
Job Type: Contract
Contract length: 12 months
Pay: RM3,000.00 - RM4,500.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Are you able to speak Vietnamese?
- Able to start immediately? If no, how long is your notice period?
Experience:
- Technical Support: 1 year (Required)