Senior Client Advisor (Luxury Brand)

Become the Architect of Unforgettable Client Experiences! If you're passionate about delivering personalized, high-end service that transforms every client interaction into a magical moment, we want you on our team. As a Client Advisor, you'll craft bespoke experiences, build meaningful relationships, and drive sales—all while surrounding yourself with luxury and elegance. Take the next step in your career and make every connection a masterpiece!

JOB MISSION

• Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
• Transform each client experience into a magical moments by creating a hand-crafted experience that makes the client feel confident and energized.
• Create a long-term authentic bond with clients by making them feel the experience is truly about them.
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.

Job responsibilities

Achieve individual KPIs:

SALES

• Sales targets
• Sales Per Transaction (SPT)
• Unit Per Transaction (UPT)
• Conversion rate
• Assist in daily sales and weekly sales reporting to head office (where necessary).

STORE APPEARANCE / VISUAL MERCHANDISING

• Ensure store/stockroom are clean, neat and tidy at all times, and product is properly stored, bags in dust
• bags, shoes by name/SKU and in size order.
• Ensure new stocks are displayed and merchandised in a timely and attractive manner.

STOCK MANAGEMENT

• Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
• Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss

CUSTOMER SERVICE & CRM

• Acquire new clients to the database.
• Develop client relationships by providing clients with regular updates.

PROFESSIONAL REQUIREMENTS

• Caring, authentic trusted Client Advisor: an intuitive sales associate with a passion for style;
• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision;
• Courageous with ideas and innovative in your approach, always ready to grow and learn;
• Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients;
• Being a master at storytelling and at the art of asking engaging questions;
• Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients

Job Type: Full-time

Pay: From RM2,400.00 per month

Benefits:

• Opportunities for promotion

Schedule:

• Afternoon shift
• Day shift
• Evening shift

Supplemental Pay:

• Commission pay

Work Location: In person