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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Application Support Engineer (Mandarin speaker)

RM 10,000 - RM 18,000 / month
Checking job availability...
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APPLICATION SUPPORT ENGINEER (MANDARIN SPEAKING)

This role will be based in Kuala Lumpur, Malaysia.

As a Engineer, you’ll join a global team dedicated to providing ZEAL Products with top-tier assistance. Your role is to ensure support across various departments, including key stakeholders such as Customer Service, Product, Engineering, IT, and others. From answering general queries about system behavior to serving as the first responder during major incidents, your expertise will be invaluable.

Key Responsibilities

l Gain in-depth knowledge of ZEAL products, their capabilities, and how ZEAL systems integrate with them. Collaborate with teams across ZEAL to build this understanding.

l Handle incident and problem management activities from start to end.

l Respond to and resolve inquiries via Jira support queues and, for critical issues, offer Teams assistance.

l Independently and collaboratively tackle user-reported problems, working closely with engineering teams.

l Maintain system availability and functionality in line with SLAs, assist with server-level upgrades and patches, and participate in disaster recovery exercises.

l Share insights, document knowledge, and track trends in user-reported issues to enable global team effectiveness.

Requirements

l Over 3 years of experience in a technical support role, with familiarity in tools like Kibana, Grafana, PagerDuty, and Unix/Linux environments, as well as general support.

l Proficient in testing and debugging REST APIs, analyzing logs, and querying databases (PostgreSQL, MySQL, MariaDB).

l Basic experience with programming languages like Python, C#, or Java (though not a developer role).

l Excellent at prioritization and setting expectations while addressing immediate challenges.

l Thrive in fast-paced, reactive environments and proactively identifies areas for improvement.

l Experienced in managing multiple high-severity incidents simultaneously, with a background in incident management preferred.

l Open to 24/7 support shifts and handling incidents outside regular hours.

l Ready to collaborate with global teams across engineering, implementation, customer support, and operations.

l Work effectively with diverse colleagues in multiple time zones.

l Read, write and speak English and Mandarin fluently

Benefits

· Life Insurance

· Medical Coverage

· Optical Coverage

· Meal Allowance

· Travel Allowance

· Health & Fitness Subsidy

· Long Service Rewards

· Staff Referral Bonus Program

Interview process:

· First session with TA team – 30-minutes

· First Interview with Hiring Manager – 1-hour

· Final interview with Head of Dept – 45-mins

Job Types: Full-time, Permanent

Pay: RM10,000.00 - RM18,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Opportunities for promotion
  • Professional development
  • Work from home

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • Yearly bonus

Application Question(s):

  • Current Salary:
  • Expected Salary:

Education:

  • Bachelor's (Required)

Experience:

  • Kibana, Grafana, PagerDuty, and Unix/Linux environments,: 3 years (Required)
  • Application Support: 3 years (Required)

Language:

  • Mandarin (Required)

Work Location: In person