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IT SUPPORT EXECUTIVE

RM 2,000 - RM 3,500 / month

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Key Responsibilities:

1. Technical Support:

  • Provide first-level support for hardware, software, and network-related issues.
  • Troubleshoot system errors and resolve user-reported problems effectively.
  • Assist in the installation, configuration, and maintenance of IT equipment and software.

2. System Maintenance:

  • Perform regular preventive maintenance.
  • Monitor system performance to ensure reliability and security.

3. Network Administration:

  • Assist in configuring and maintaining LAN/WAN, routers, CCTV and switches.
  • Troubleshoot connectivity issues and ensure stable network performance.
  • Collaborate with vendors for network upgrades and repairs.

4*. User Support and Training:*

  • Respond to employee inquiries and provide guidance on IT tools and software usage.
  • Conduct training sessions for staff on new technologies or systems.
  • Maintain detailed documentation of support requests and resolutions.

5. Asset Management:

  • Maintain an inventory of IT hardware and software assets.
  • Coordinate procurement and ensure proper functioning of IT resources.

6. Compliance and Security:

  • Ensure compliance with company IT policies and procedures.

Job Types: Full-time, Permanent, Contract, Fresh graduate
Contract length: 24 months

Pay: RM2,000.00 - RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • On call
  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • Overtime pay

Work Location: In person