Executive Retail Operations

Job Summary:

Oversee operations across organization’s office. Responsible for directing various administrative documentation and projects. Detecting, investigating, and remedying discrepancies in sales across stores, if required. Assist in setting and implementing performance standards across all stores.

Responsibilities:

• Take ownership and accountability directly supervising and managing boutique manager across several retail outlets to ensure they meet the Key Performance Index.
• Ensure retail outlets are managed effectively and efficiently on day-today operation matters.
• Consistently demonstrate a great customer service standard in order to deliver a positive customer experience and achieve daily sales goals
• To provide feedback and work closely with all cross functional departments to achieve company objectives.
• Assist in monitoring market developments and recommend strategies to address potential opportunities and threats.
• Supporting in all operations for loss prevention & stock management compliance with audit purpose
• Prepare and submit paperwork to management on time and effectively.
• Preparation of sales budget, forecasting for daily sales operations and relevant reports for management review.
• Inspect company equipment regularly to ensure proper maintenance.
• To give support to staff so they have the opportunity to develop their skills in the role.
• Assist in all activities and processes pertaining to logistics and delivery of stocks to/between retail outlets.
• Monitor and up-keep yearly renewal of business license for stores on different timeline for different licenses (business license, signage license, music license, PPM license, WRT license)
• Prepare new staff onboarding tools & equipment E.g., mobile phone, laptop, access card, business card and uniform in store by requesting with respective departments (IT/HR/vendor)
• Responsible for general store administration E.g., PO, billing verification, petty cash, invoice and receipt of goods for payment purpose
• Liaise with Finance department on client payment E.g., bank transfer, closing, overcharged, client currency exchange etc
• Liaise with landlord or building management E.g., seasonal carpark and overnight work application; supervise store maintenance issues
• Liaise with HR department to prepare monthly report submission including leave record, part timer wages, claim hours or PH etc
• Responsible for store procurement including vendor sourcing, retail store supplies and store packaging.
• Any other ad-hoc task assigned.

Requirements:

• Candidate must possess Bachelor's degree/diploma in business management, retail management, or a related field.
• At least one year experience in retail industry.
• Strong execution and fast adaptation to changes. Excellent organizational and problem-solving skills, with the ability to multitask and prioritize effectively.
• Ability to work in team-driven environment.
• Good PC skills such as MS Office.
• Able to work with retail hours such as weekends and public holidays.
• Confident, dynamic, proactive, sales-oriented, and motivated with a committed work attitude.
• Good working attitude, reliable, initiative and punctuality.

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday
• Weekend jobs

Supplemental Pay:

• Performance bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Retail: 1 year (Required)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)

Work Location: In person