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E-Commerce Executive

RM 1,700 - RM 2,500 / month

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JOB DESCRIPTION

  • Writing, reviewing, editing, and updating content for company websites, social media, e-commerce platforms, marketing materials, and similar platforms.
  • Handle customer complaints, respond to customers' reviews and provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with the team to ensure seamless customer experiences, liaise with the warehouse team on inventory
  • To assist customers in resolving order related problems, including missing items, delayed deliveries, and other issues. (Handle customers return & refund inquiries)
  • Assist to claim back the missing and damage parcel from platforms
  • Ensure all product uploads are complete with full descriptions and min 3 product pics and 3 generic photos
  • Create and stream engaging live video content on a regular basis in E-commerce platforms (TIK TOK) to build and retain a loyal viewership to promote our products
  • Manage streaming setup and equipment, ensuring that the equipment is functional, well-maintained, and of high quality.
  • Interact with audience through chat, voice, or video during live streams, providing real-time engagement, feedback, and entertainment (customer service).
  • Collaborate with other content creators, influencers, or sponsors to cross-promote and create more engaging and diverse content.
  • Stay up to date with the latest trends, techniques, and innovations in livestreaming and incorporate them into your content strategy.
  • Perform strong analysis on social media trends, target key audiences, engagement, reach data and ads performance
  • Track, monitor, and understand Livestream's performance, TikTok Shop performance and Video performance through insights and analytics.
  • Improve store rating and increase followers

JOB REQUIREMENTS

  • 1 year of experience in producing content and live streaming on TikTok, either professionally or as a hobby.
  • Diploma/Advanced Diploma/ Degree holder in related courses.
  • Excellent verbal and written communication skills in English and Bahasa.
  • Preferred highly energetic and dynamic person
  • Self-starter, ability to work and thrive within a fast-paced, culturally diverse, and evolving environment.
  • Knowledge of TikTok trends, best practices, TikTok Analytics, and ability to use data to drive content decisions.
  • Passion on the e-commerce and/or consumer brand industries, including industry trends, consumer behavior, and competitive landscape.
  • Experienced in retail sales would be a good advantage.

Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Ipoh: Reliably commute or planning to relocate before starting work (Required)

Language:

  • Mandarin (Preferred)