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PROGRAM MANAGER @ SENAI

RM 7,000 - RM 7,000 / month

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1. Client Relationship Management

  • Primary Point of Contact: Serve as the main liaison between the company and the client. Establish and maintain strong relationships with clients, understanding their business goals and project requirements.
  • Client Communication: Regularly update clients on project status, timelines, and any potential challenges. Ensure transparency and alignment on expectations and deliverables.
  • Client Requirements: Collaborate with clients to gather and refine their needs and translate those into clear project deliverables and goals.
  • Client Satisfaction: Ensure that the client’s needs are met in terms of quality, timelines, and overall project goals, and address any concerns promptly.

2. Project Planning and Coordination

  • Project Scope and Objectives: Define the project scope, goals, and objectives in collaboration with the client, ensuring alignment between the company’s capabilities and the client’s expectations.
  • Create Project Roadmap: Develop a detailed project plan with key milestones, deliverables, timelines, and resources. Share this with the client for approval and feedback.
  • Resource Allocation: Work with internal teams to ensure the necessary resources are allocated to the project. This includes personnel, equipment, and technology.
  • Client-Specific Customization: Ensure that the project plan is customized to meet the client’s specific needs, adjusting the approach based on client requirements.

3. Client-Focused Execution and Delivery

  • Oversee Execution: Manage the day-to-day execution of the project, ensuring all tasks are completed on time and within scope. Work closely with cross-functional teams (engineering, design, production) to meet the client’s specifications.
  • Quality Assurance: Work with internal quality control teams to ensure that the product or service delivered to the client meets quality standards.
  • Timely Delivery: Ensure the project or product is delivered to the client on schedule, managing any delays or challenges in collaboration with both the client and internal teams.
  • Adaptability to Client Needs: Be flexible in accommodating client changes and adjustments, ensuring that any changes to scope or timelines are communicated and agreed upon.

4. Budget and Cost Management

  • Client Budget Management: Work with the finance or accounting team to ensure the project stays within budget. Regularly update clients on project costs and any deviations from the agreed budget.
  • Cost Negotiation: If required, negotiate costs with clients, ensuring that both parties are satisfied with the financial arrangement.
  • Cost Efficiency: Find ways to optimize resources and reduce unnecessary costs while maintaining high quality and client satisfaction.

5. Risk Management and Problem Resolution

  • Identify Risks: Proactively identify any potential risks or issues that could affect the project’s timeline, quality, or cost, and communicate these to the client.
  • Develop Mitigation Plans: Create risk management strategies to mitigate potential issues and ensure the project continues smoothly.
  • Problem-Solving: Resolve any problems that arise during the project, whether related to technical issues, timeline delays, or client concerns. Act quickly and decisively to maintain client trust and satisfaction.

6. Client Feedback and Continuous Improvement

  • Obtain Feedback: Collect feedback from the client regularly to ensure their needs are being met and to identify any areas for improvement.
  • Continuous Improvement: Use client feedback to improve internal processes and ensure that future projects are more efficient and aligned with client expectations.
  • Post-Project Support: After project completion, ensure proper follow-up, provide any necessary training or support, and maintain the relationship for potential future business.

7. Reporting and Documentation

  • Project Documentation: Keep detailed documentation of project plans, contracts, communications, deliverables, and any changes to the scope or budget. Share this documentation with the client for transparency.
  • Regular Reports: Prepare and deliver regular progress reports to clients, providing updates on milestones, deadlines, costs, and any risks.
  • Final Deliverables: Ensure all final deliverables are well-documented, meet the client’s requirements, and are formally handed over with all necessary documentation.

8. Contract Management

  • Contract Negotiation: Work with the sales or legal teams to negotiate and finalize project contracts, ensuring that client requirements and expectations are clearly defined.
  • Scope Management: Ensure that the project scope defined in the contract is adhered to, and any changes are properly documented and approved by the client.
  • Billing and Payment: Oversee invoicing, billing, and payment schedules in accordance with the agreed terms, ensuring that the client’s payments are processed efficiently.

*SALARY IS OPEN TO DISCUSS*

Job Type: Full-time

Pay: From RM7,000.00 per month

Schedule:

  • Fixed shift
  • Monday to Friday