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Production Support Lead

RM 1,597 - RM 1,597 / month

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  • 7+ years of Application Development/Support work experience throughout the entire project lifecycle across web based and native applications.
  • 7+ years Application Production Support
  • 5+ years’ experience in AWS cloud technologies
  • Proven experience in incident/problem management
  • Experience with log analysis and monitoring tools in DevOps
  • Experience with Unix/Linux, JDBC
  • Experience with Postgres relational databases
  • Experience with Capacity and infra planning
  • Geospatial technology services industry experiences a plus.
  • Outstanding interpersonal skills and ability to establish strong relationships with all levels of management.
  • Excellent communication skills, both verbal and written, with the ability to lead/manage large conference calls. Comfortable providing clear problem descriptions and guidance to business users in a time critical environment.
  • Ability to be proactive with a strong bias for action, naturally inquisitive, and bias for continuous improvement of practices / process.
  • Excellent influence, negotiation and presentation skills.
  • Experience in working with cross line of business teams, Outside Service Providers and Partner Organizations.
  • Experience with Incident Management methodologies, systems and tools.
  • Solid understanding of the major functionality bundled into a release, both from a technology and business point of view.
  • Strong knowledge of relevant applications and development life cycles.
  • Experience working with geographically distributed and culturally diverse work-groups.
  • Strong desire to learn new technology.
  • Ability to work independently as a self-starter, and within a team environment. Comfortable in a fast dynamic environment with an ability to handle multiple tasks simultaneously
  • Working knowledge of Microsoft products, including Outlook, Word, Excel, and PowerPoint.
  • Working experience in ITIL framework is a plus.
  • The ability to work on-call nights/weekends as needed to ensure 24/7 availability.

· You will provide consultation, guidance and problem-solving expertise with respect to complex technical issues. You need to ensure the software applications environment is well developed and maintained with high quality.

· You will need to ensure all agreed targets and Service Level Agreements are met and emergency incidents are managed and resolved within the agreed target resolution times.

· AWS Certification preferred.

· ITIL Foundation/ Certification knowledge a plus.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: From RM1,597.00 per month

Schedule:

  • Day shift