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Programme Advisor

  • Full Time, onsite
  • International Medical University - Imu
  • Kuala Lumpur, Malaysia
Salary undisclosed

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Job Responsibilities

  • Manage walk-in, call-in and email enquiries with a counselling approach (local and international) via different channels of communications.
  • Participate in all marketing activities, road shows, education fairs, school visits and other ad hoc marketing activities.
  • Use the CRM software effectively in handling enquiries.
  • Ensure enquiries are properly managed to maximise conversion into programme applications.
  • Liaise with relevant departments and schools in obtaining the necessary information to effectively answer enquiries.
  • Give programme briefing to new staff, or anyone who needs to better understand the programmes for counselling purpose or similar.
  • Work closely with Admissions and faculty for latest update on entry requirements, partner universities etc.
  • Analyse campaign outcomes in details, draw insights and present results to facilitate decision making for the team.
  • Formulate and maintain various reports and dashboards.
  • Work closely with the team to ensure marketing campaigns are optimised.
  • Any other responsibilities given by the superior.

Job Requirements

  • Bachelor’s Degree or Professional qualification in Business Studies/Administration/Marketing/Psychology/ Communications or any related field
  • Be fluent in English and Bahasa Malaysia and possess good writing and verbal communication skills.
  • Fluent in spoken and written Mandarin as well as other local dialects will be an added advantage.
  • Strong desire to continuously learn and keep up with changes in the industry
  • Willingness to take on work beyond the stated role to meet the business needs.